Terms & Conditions

Terms & Conditions

Terms & Conditions

Please read these terms carefully before using our website, requesting a quotation or engaging Momentum Relocation And Logistics for relocation and logistics services.

These Terms & Conditions govern the use of the Momentum Relocation And Logistics website and the provision of relocation, transportation, logistics, freight and related services. By using our website or requesting our services, you acknowledge that you have read and understood these terms.

1. About Our Services

Momentum Relocation And Logistics provides relocation and logistics services according to the customer's requirements and the scope of service agreed upon between the customer and the company.

  • Home and household relocation
  • Commercial and office relocation
  • Domestic relocation
  • International relocation
  • Road transportation
  • Air and sea freight services
  • Warehousing and storage services, where applicable

2. Quotations and Estimates

Quotations are prepared based on the information provided by the customer and the requirements discussed at the time of enquiry.

The final charges may vary if the actual scope of work, quantity, weight, volume, destination, access conditions, additional services or other relevant circumstances differ from the information originally provided.

A quotation should be considered an estimate unless specifically confirmed as a final agreed price in writing by the company.

3. Packing and Handling

Packing and handling services will be performed according to the service selected by the customer and the agreed scope of work.

Customers should inform the company about fragile, valuable, restricted or special items before the service begins.

4. Transportation and Delivery

Transportation and delivery arrangements depend on the agreed service, route, destination, vehicle availability, operational conditions and other circumstances that may affect transportation.

Delivery timelines provided to customers are estimates unless a specific delivery commitment has been agreed in writing.

5. Customer Responsibilities

Customers are responsible for providing accurate and complete information necessary for planning and performing the requested service.

  • Providing correct pickup and delivery details
  • Providing accurate contact information
  • Informing us about special or fragile items
  • Informing us about access restrictions or special requirements
  • Providing required documents or permissions where applicable
  • Ensuring that prohibited or unlawful items are not included

6. Restricted and Prohibited Items

Customers must not include unlawful, dangerous, prohibited or restricted goods in shipments without the required authorization and documentation.

The company may refuse to transport an item where its transportation may violate applicable law, regulations, safety requirements or carrier restrictions.

7. Payment Terms

Payment terms, advance amounts, remaining balances and applicable charges will be communicated to the customer before or during confirmation of the service.

Customers are responsible for making payments according to the agreed schedule.

8. Cancellation and Rescheduling

Cancellation or rescheduling requests should be communicated to us as early as possible.

Applicable cancellation charges, if any, may depend on the stage of the booking, resources already arranged and the specific service agreement.

9. Delays and Unforeseen Circumstances

Transportation and relocation services may be affected by circumstances outside the company's reasonable control, including severe weather, road conditions, traffic, government restrictions, strikes, accidents, natural events, carrier delays or other operational circumstances.

Where such circumstances occur, we will make reasonable efforts to communicate relevant information and coordinate the service.

10. Claims and Damages

Customers should report any visible shortage, damage or issue as soon as reasonably possible after delivery and provide relevant details and supporting information.

Claims will be reviewed according to the applicable service agreement, documentation and terms governing the shipment.

11. Storage Services

Where storage services are provided, the applicable storage period, charges, access arrangements and other conditions will be communicated to the customer before the storage service begins.

Customers should not place prohibited, unlawful or hazardous items into storage.

12. International Services

International relocation and freight services may be subject to customs requirements, import and export regulations, documentation requirements, duties, taxes, carrier conditions and destination-country regulations.

Customers are responsible for providing accurate information and required documentation applicable to their shipment.

13. Website Usage

Website content is provided for general information about our services. Customers should contact us for a quotation or confirmation of specific service availability, pricing and requirements.

Users must not misuse the website, attempt unauthorized access, introduce malicious code or interfere with the normal operation of the website.

14. Third-Party Services

Certain transportation, freight, technology or other services may involve third-party providers where appropriate. The applicable terms of those providers may also apply to the relevant service.

15. Website Content and Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, design elements and other materials is intended for use by Momentum Relocation And Logistics and may not be reproduced or reused without appropriate permission.

16. Privacy

Information submitted through the website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected and used.

17. Changes to These Terms

Momentum Relocation And Logistics may update these Terms & Conditions from time to time to reflect changes in services, operational requirements or applicable requirements.

The updated version will be published on this page with the revised effective date.

18. Applicable Law

These terms are intended to be interpreted in accordance with applicable laws and regulations governing the services provided by Momentum Relocation And Logistics.

Specific service agreements may contain additional terms applicable to a particular shipment or relocation.

19. Contact Us

If you have questions about these Terms & Conditions, service arrangements or any requirement related to your relocation, please contact us.

Momentum Relocation And Logistics
Sai Shraddha Sector 29, Near Rabale Station,
Gothivali Village, Rabale,
Navi Mumbai – 400701

Phone: +91 96040 96045

Email: support@momentumrelocation.in

Last Updated: August 2026

Copyright 2026 Momentum Relocation And Logistics. Developed & Marketed By CMW Company